Avaya has recently announced an increase in the minimum seat requirement for its Experience Platform (AXP) to 200 seats. AXP is Avaya’s cloud-based contact center solution, designed to provide businesses with voice, digital, and AI-driven customer engagement tools. Businesses with fewer than 200 seats now face the conundrum of either:
This change aligns with Avaya’s strategic shift towards developing cutting-edge CX software and focusing on larger enterprise customers. While this transition supports Avaya’s long-term vision, it leaves many smaller businesses not knowing where to turn.
Avaya is streamlining its service offerings to enhance its competitiveness and focus on scalable, enterprise-grade solutions. The decision to raise the AXP seat requirement is part of an industry-wide trend where vendors consolidate resources to optimize efficiency and innovation. As a result, businesses with fewer than 200 seats now need to explore alternative solutions that better align with their operational scale.
Luware Nimbus is a cloud-native, Microsoft Teams-integrated contact center solution that seamlessly brings together voice, chat, and video into a single interface. Unlike AXP, which requires complex integrations and additional software layers, Luware Nimbus is designed to work natively within Microsoft Teams, eliminating inefficiencies and creating a more unified communication experience. This deep integration ensures that agents can manage all customer interactions without switching platforms, improving both productivity and customer satisfaction.
It also stands out due to its true omnichannel capabilities. Whether handling calls, responding to chat inquiries, or managing email interactions, all communications are centralized, providing agents with a complete customer view. The system’s ability to adapt to business needs ensures that companies can customize workflows, automate tasks, and optimize routing, making it a smarter, more efficient alternative to AXP.
Luware Nimbus offers a powerful suite of features. By leveraging advanced automation, intelligent routing, and omnichannel support, it enables businesses to manage interactions efficiently and provide a seamless experience for both customers and agents.
With these features, Luware Nimbus leads the way in streamlining contact center operations and enhancing customer engagement.
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Avaya’s shift in focus has left many businesses needing to consider their contact center strategy. Luware Nimbus presents a modern, Microsoft-native alternative that enhances efficiency, improves customer interactions, and provides the flexibility that today’s businesses need. As companies navigate these changes, having the right support and expertise is crucial.
Aura and Luware have joined forces to deliver seamless, future-ready contact center solutions. As a trusted Luware partner, Aura provides the expertise and hands-on support needed to help businesses navigate evolving requirements with confidence.
The recent increase in Avaya’s AXP seat requirement may feel overwhelming, but Aura can help. Whether you're adapting to these changes, transitioning to Microsoft Teams and cloud-based CX solutions, or looking to maximize your existing Avaya investment, Aura can ensure a smooth path forward.