Empowering enterprise success with Avaya and Aura

At Aura, our story is deeply intertwined with Avaya’s legacy - and we’re proud of it. For more than three decades, we’ve stood alongside Avaya, growing together, innovating together, and supporting enterprises around the world with some of the most powerful, resilient communication technologies ever built.

Today, as enterprise communication needs evolve faster than ever, Avaya remains a cornerstone for many businesses. But not all Avaya partners have kept up - so how has Aura?

Feeling let down by your Avaya partner?

The Avaya partner landscape is shifting - and not always for the better. Many partners are consolidating, exiting the market, or simply unable to keep pace with the evolving demands of enterprise communications. Too often, businesses are left stranded with critical systems unsupported, facing unexpected disruption and risk.

Even among those that remain, many providers are struggling to offer real strategic value. Instead of proactively helping you optimize, modernize, or extend your Avaya environment, they deliver reactive, short-term fixes - with no clear roadmap for the future. Without the right strategic partner, enterprises risk falling behind, facing hidden costs, or being forced into disruptive migrations before they’re ready.

At Aura, we’re different. For more than three decades, we’ve built a resilient, global support model that doesn't just survive - it thrives. As an Avaya Diamond Partner, we combine deep technical expertise, local presence in 145 countries, and a long-term commitment to our customers' success.  Where others step back, Aura steps forward - ensuring your Avaya environment remains reliable, future-ready, and fully supported.

Why Aura is the smarter choice for global Avaya support

Supporting Avaya environments today requires more than certifications - it demands global reach, deep technical expertise, and the flexibility to adapt to every customer's unique needs.

How are we different?

• Real global presence: Unlike providers who rely on remote-only support, Aura delivers smart hands and on-site technical expertise in 145 countries - ensuring rapid, local response wherever your business operates.
  
• Tailored service models: We don’t force a one-size-fits-all solution. Whether you need fully managed support or targeted expertise to complement your internal teams, we adapt around your business - not the other way around.
  
• Lifecycle optimization: While others push premature upgrades, Aura helps you maximize the value of your existing Avaya investments - including end-of-life support - so you can modernize at your own pace.
  
• Continuous system health: Our proactive services, from regular patching and certificate management to modernization programs, ensure your communications infrastructure remains secure, reliable, and future-ready.
  
• Seamless modernization and integration: Whether you're moving toward cloud deployments, hybrid models, or integrating Avaya with Microsoft Teams, Aura bridges legacy systems and next-generation technology - without disruption.
  
• Proven stability: At a time when many partners are consolidating or disappearing, Aura remains a stable, experienced, and trusted provider - a true long-term partner for enterprises that depend on Avaya.
  

Aura offers the scale, flexibility, and technical excellence that enterprises demand - delivered through a resilient, future-proof support model designed for global success.

Relied on by enterprises that depend on Avaya

Our customers don’t just select Aura as their partner of choice - they stay with us, year after year, because we deliver consistent value and proven results.

• Uninterrupted operations: We protect business continuity with 24/7 proactive monitoring, rapid incident response, and expert system maintenance.
  
• Rapid local support: With local engineering teams embedded worldwide, issues are resolved fast and efficiently - not just remotely.
  
• Simplified global management: Aura unifies your Avaya support under a single contract, delivering consistent SLAs and streamlined service governance across regions.
  
• Strategic growth enablement: We work alongside you to future-proof your communications, advising on when and how to modernize without risking core operations.
  
• Deep technical partnership: Aura is more than a service provider - we are a technical extension of your team, dedicated to optimizing, securing, and evolving your Avaya environment.
  

A legacy of trust, built on Avaya expertise

For over 30 years, Aura has been the trusted partner for enterprises that rely on Avaya communications. As many Avaya partners consolidate or disappear, Aura stands strong - delivering global smart hands support in 145 countries, tailored service models, and proactive modernization strategies. Our customers choose Aura not just for technical excellence, but for the long-term partnership and resilience we bring to every engagement. Built for stability, built for the future - Aura keeps your Avaya environment secure, optimized, and ready for what's next.