In today’s fast-paced world, there’s no time to waste on tech issues that throw your team off track. Reactive IT management - where problems are only tackled after they’ve disrupted operations - might sound good in theory, but it’s a bit like trying to put out a fire after it’s already done some damage.
When communication systems - whether it’s your VoIP, email, or chat platforms - hit a snag, it’s not just an inconvenience; it impacts productivity, frustrates your team, and ultimately affects your customer experience. By choosing managed IT services, you’re picking a proactive approach that keeps your systems (and your people) swimming along nicely, without the chaos.
When businesses rely on reactive IT management, they’re often in “crisis mode” when something goes wrong. Here’s why that approach doesn’t cut it for communications:
Every minute a communication system is down, productivity takes a hit. Whether it’s a dropped call, a server issue, or messaging that’s gone dark, reactive IT management only kicks in after these problems have already disrupted the day. By the time the IT team jumps in, the damage has often already spread.
With a reactive approach, it’s easy for serious issues to get stuck in a queue, meaning high-priority communication problems could wait longer than they should. This delay affects customers and leaves teams waiting, slowing down your whole operation.
Though reactive management may seem cost-effective upfront, repeated fixes and rushed repairs add up. It’s like paying for quick fixes instead of preventing issues in the first place, which often results in higher bills (and more headaches) over time.
Security often takes a backseat with reactive management. Without regular updates and monitoring, communication systems are left wide open to cyber threats. And for any business handling sensitive data, this isn’t a risk worth taking.
Enter managed IT services. This proactive approach is all about making sure your communication systems run smoothly, without waiting for something to go wrong first. Here’s how managed services can make life easier:
Managed IT providers keep an eye on your systems around the clock to spot potential issues before they disrupt your day. This means less downtime and fewer work interruptions, keeping everyone focused on what they do best.
Managed IT services are built to be quick on the draw. Their teams monitor systems constantly, so if something goes awry, they’re already on it. By the time you realize there’s an issue, they’re often halfway to solving it.
Managed IT services save you money in the long run. With proactive monitoring and routine maintenance, you avoid expensive emergency fixes and can count on predictable costs with a subscription-based model. No more surprise expenses eating up the budget.
Managed IT services keep systems secure and up to date with the latest patches and firewalls, which is crucial for today’s cyber landscape. With this peace of mind, you can trust that your communication systems are protected from threats.
Whether your business is growing or you’re updating your communication tools, managed IT services scale with you. With easy adaptability, they make transitions smooth without the usual headaches of IT change.
Aura’s managed IT services are designed with communication and support at their core. With an array of features that keep systems running smoothly, Aura makes sure that communication tools stay reliable and responsive:
Aura’s ticketing system ensures every single alert is checked by an engineer, not just a bot. It’s a hands-on approach that means your systems are under watch 24/7, minimizing downtime.
Aura’s alarm system prioritizes alerts by urgency, meaning pressing issues don’t get buried. This setup makes it easy to catch and tackle the biggest concerns first, ensuring your team can communicate without disruptions.
Aura’s online portal gives customers a real-time view of network status, service activity, and ticket progress. With 24/7 access to this dashboard, you have visibility into your systems at all times, so you’re never left in the dark.
Aura takes proactive management up a notch with our unique Jeopardy Management Process. Most providers only step up when a service-level agreement (SLA) is breached, but by that time, it’s often already too late. Aura breaks SLAs into milestones and escalates when a milestone is approaching, not after it’s missed. This means that Aura diagnoses issues within 15 minutes and, if needed, sends out a skilled engineer within an hour, keeping you ahead of potential problems.
With Aura’s Managed IT Service, you can feel confident that your communication systems are expertly monitored and maintained. For any business looking to keep communication consistent and hassle-free, Aura offers the kind of proactive service you can rely on. That’s systems that stay secure, people that can thrive, and support that is there for you day and night.