Microsoft Teams has taken the workplace by storm, revolutionizing the way businesses collaborate, communicate, and stay productive. It has become the go-to platform for messaging, video conferencing, and file sharing - but did you know it can do even more? That’s right - by implementing Microsoft Teams Voice, you can transform it into a fully functional business phone system, eliminating the need for separate telephony solutions. No more juggling multiple platforms, no more outdated desk phones, and no more complex, costly PBX systems.
With Teams Voice, you get an all-in-one communication hub that supports remote and hybrid working, enhances team connectivity, and streamlines customer interactions.
Imagine a world where your team can make and receive calls from anywhere, using a single platform. That’s the beauty of Microsoft Teams Phone. It integrates directly with Microsoft 365, meaning you can hop from an email to a voice call without missing a beat. Plus, it eliminates the need for outdated, on-premise PBX systems, giving your IT team one less headache.
When it comes to enabling voice in Microsoft Teams, you’ve got three choices - each with its own perks. Let’s break them down:
The simplest way to get started, Microsoft Calling Plans allow organizations to purchase PSTN connectivity directly from Microsoft. This means Microsoft becomes your carrier, handling your phone numbers, calling services, and public telephony access.
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Direct Routing allows businesses to connect Microsoft Teams to their existing telecom provider using a Session Border Controller (SBC). This gives organizations greater flexibility in managing their telephony while retaining their preferred provider.
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Operator Connect simplifies the process by allowing businesses to integrate Teams with certified telecom providers who handle PSTN connectivity on their behalf. This provides a middle ground between Microsoft Calling Plans and Direct Routing.
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Aura’s Direct Routing solution provides full control over your telephony while allowing integration with Microsoft Teams. With access to over 89 countries, businesses can benefit from number porting, customized routing, an intuitive admin portal, and Bring Your Own Carrier (BYOC) capabilities. This solution is ideal for enterprises with complex telephony needs, multi-national operations, or specific compliance requirements.
For organizations that want a seamless, fully managed Teams calling experience, Aura’s Operator Connect service delivers PSTN connectivity without the hassle of managing infrastructure. Our global partnerships ensure high-quality, secure connections, while our expert team provides support for number porting, auto-attendant configuration, and user onboarding. This is a great choice for businesses seeking a plug-and-play approach with enterprise-grade reliability. Operator Connect certified
Aura goes beyond just providing a service - we ensure that your Microsoft Teams Phone deployment is tailored to your business needs. With decades of experience in global telephony, we provide a fully managed solution that simplifies telephony integration and ensures seamless PSTN connectivity across 89 countries.
Our automated deployment and management processes eliminate complexity, reducing IT workload while maintaining optimal performance. With 24/7 expert support, we offer proactive monitoring and rapid troubleshooting to keep your communication systems running smoothly.
Aura’s solutions integrate effortlessly with existing telephony and contact center infrastructures, allowing businesses to modernize communication strategies without disruption. Designed for flexibility and scalability, our services grow alongside your business, ensuring a future-proof solution that adapts to your evolving needs.
Whether you're leveraging Direct Routing, Operator Connect, or a combination of both, Aura provides a secure, cost-effective, and customized Microsoft Teams Voice experience.