Guides

Why Global Enterprises Are Rethinking Their Microsoft Teams Voice Strategy

jonathan.harris@auraalliance.com (Jonathan Harris) — Tue, 18 Aug 2026 08:28:26 GMT

Enterprise communications have changed dramatically over the last few years. Microsoft Teams has become a core collaboration platform for organisations around the world, yet the telephony sitting behind it can still be surprisingly complicated.

Aura Connect for Microsoft Teams GCC High

jonathan.harris@auraalliance.com (Jonathan Harris) — Fri, 14 Aug 2026 08:58:30 GMT

Aura Connect enables organisations using Microsoft 365 GCC High to extend Microsoft Teams with secure PSTN calling and audio-conferencing capabilities using Microsoft Direct Routing.

Microsoft Teams Native Contact Centre vs Luware Nimbus vs Dynamics 365 Contact Center

jonathan.harris@auraalliance.com (Jonathan Harris) — Tue, 30 Jun 2026 09:11:04 GMT

Which Customer Experience Platform Is Right for Your Business?

Microsoft has transformed what organisations can achieve with Teams Phone. What was once considered a simple telephony platform now includes many of the capabilities organisations traditionally expected from a contact centre.