Empowering Customers: How Self-Service Technologies Are Redefining Support
These tools cater to consumer autonomy and streamline support, cutting costs for businesses. A...
Conquering the Complexities of Operator Connect for Multinationals
In this landscape, Microsoft's Operator Connect emerges as an exemplary solution for businesses...
Avaya + Microsoft = The Aura Hybrid Way
Read on as we take a closer look…
Benefits & challenges of Avaya & Microsoft together
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What Does ‘All Hybrid’ Mean for the Future of Work?
That could be about to change as employees, businesses and technologies shift further towards an...
Are Gen Z More Tolerant of Bad Customer Service?
In this article, we’ll dig a little deeper into the findings and their implications with a focus...
Direct Routing vs Operator Connect – Which is Best for You?
Direct Routing & Operator Connect: the basics
Direct Routing and Operator Connect are both...